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Student Services Specialist I

Job Description

Redlands Community College is seeking a motivated, student-focused professional to join our Admissions and Advising team as a Student Services Specialist I. This is a full-time, 12-month professional staff position with a salary range of $36,000–$38,000 annually, plus an excellent benefits package.

If you enjoy working with people, building relationships, and helping students achieve their educational goals, this position offers an exciting opportunity to make a difference at Redlands Community College. The Student Services Specialist I will work in a fast-paced, collaborative, and student-centered environment, supporting students from their first interaction with the college through enrollment, advising, retention, and degree completion.

This is an opportunity to become part of a team committed to helping students access college, find their path, stay on track, and reach their goals. The ideal candidate will bring a positive attitude, strong communication skills, a passion for student success, and a willingness to work collaboratively across campus. Join us in making an impact on student success!

Responsibilities include, but are not limited to:

  • Evaluate and process student applications.

  • Communicate with prospective students throughout the admissions process.

  • Advise and enroll new, returning, and concurrent students.

  • Serve as an academic advisor for current students and help students navigate their educational journey.

  • Utilize an early alert and case management system to identify students who may need additional support.

  • Provide interventions, referrals, and appropriate resources to help students overcome barriers.

  • Assist students with degree completion and persistence.

  • Stay informed about current trends and best practices in student retention and student success.

  • Represent Redlands Community College at college and career fairs, open houses, and other recruitment events.

  • Visit area high schools and participate in concurrent classroom visits.

  • Engage in off-campus recruitment activities, which may occasionally include overnight travel.

  • Build relationships and communicate effectively with prospective students and families.

  • Lead or assist with special projects supporting admissions, advising, recruitment, and retention.

  • Maintain confidentiality and perform all responsibilities in compliance with FERPA.

  • Serve on the scholarship committee.

  • Participate in departmental and college meetings.

  • Perform other duties as assigned.

Qualifications:

  • Bachelor’s degree, or the ability to complete a bachelor’s degree within 12 months of employment with Redlands Community College.

  • Excellent communication and customer service skills.

  • Strong interpersonal and organizational skills.

  • Ability to work collaboratively with colleagues and professional peers.

  • Bilingual in Spanish preferred.

How to Apply:

Interested applicants are strongly encouraged to apply online and submit:

  • Cover letter

  • Resume

  • Copies of college transcripts

  • Three professional references, including names, addresses, and phone numbers

The position is open until filled.

https://www.redlandscc.edu/job-bank/jobs/Student-Services-Specialist-I.php

Position Title: CRM Specialist


Brief Position Summary:
The CRM Specialist will work within Oklahoma State University’s Undergraduate Admissions and Recruitment CRM team to accomplish the outreach and enrollment goals of the university. 

This position will develop and implement various strategies to maximize the use of the Slate CRM platform in a multi-platform environment to enhance the international and domestic prospective student operations for units across campus. The CRM Specialist is responsible for the daily operations of the Slate CRM including system maintenance, query development, process automation, data integrity, system security, integration with other campus systems, and the implementation of new Slate features. This position will develop and manage comprehensive reporting as well as identify and create segmented populations to allow various campus partners to personalize outreach with prospective students. This position will also build and analyze dashboard reports through Slate and other platforms in collaboration with Institutional Research and Analytics (IRA). To succeed in this role, excellent communication and organizational skills are required to assist university staff with recruiting prospective students.

The individual should be highly organized and have the ability to manage multiple projects at the same time. Additionally, this individual must be adept at working with individuals at various roles and leadership levels, collecting feedback and improving processes based on information received. The individual should demonstrate self-direction, creativity and strategic thinking in finding new opportunities to serve prospective students interested in Oklahoma State University. 

Primary focus on orientation programming and enrollment processes, supporting the transition from admission to matriculation. 

Position Link:
CRM Specialist AS8463 - Stillwater, Oklahoma, United States

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  • USAO currently has an opening for a Recruitment and Admissions Specialist. The Recruitment & Admissions Specialist is responsible for advancing enrollment goals by engaging prospective students and guiding them through the admissions process. This role emphasizes relationship-building, outreach, and event coordination, serving as a key representative of the University of Science and Arts of Oklahoma. The position requires a highly energetic and personable individual who thrives in dynamic, people-focused environments and contributes to the university’s student-centered recruitment strategy.

    • For further information, and how to apply, please refer here.

  • Additionally, USAO has an opening for a Financial Wellness Coach. As part of Student Financial Services, the Financial Wellness Coach is a student-centered professional responsible for advancing student success, retention, and completion by delivering comprehensive financial wellness education, coaching, and outreach services. This position provides individualized financial coaching, develops and implements financial literacy programming, and collaborates with campus partners to reduce financial barriers impacting student persistence. This role integrates financial education, behavioral coaching, and resource navigation to support students in achieving financial stability during and after their college experience.

    • For further information, and how to apply, please refer here.

  • OSU-Oklahoma City is currently searching for a University Registrar. The Registrar at OSU-Oklahoma City is responsible for the provision of student record-related services with an emphasis on compliance, collaboration, and customer service. The Registrar provides strategic planning, direction, and supervision for the Registrar’s Office, including Military and Veteran Services. The Registrar manages all operations within the department, including configuration and ongoing maintenance of the student information system, registration, student academic records, graduation clearance, awarding degrees and other credentials, student certification services, transcripts, transfer credit evaluation, course scheduling, publications (catalog and university calendar), and National Student Clearinghouse enrollment and degree reporting.

    • If you are interested in the position, please refer here.

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  • OSUIT has 7 positions available within the Office of Admissions. Our Admissions Counselor positions are accepting applications now. If you or anyone you know would be interested or would be good admitting and speaking with students, please apply at jobs.okstate.edu and filter by the Okmulgee campus. If you have any questions about the positions, please  reach out to Jake Murphy (murphja@okstate.edu). 

  • Oral Roberts University is currently accepting applications for a Registrar Systems Analyst.

  • This position assures the maintenance and validation of data integrity within the Banner Student Information System and DegreeWorks. Analyses processes and corrects errors in basic programming of codes, errors in digital forms, course schedules and student records when needed. Works with system programming to support federal compliance regarding Veterans Administration and time status rules for the Clearinghouse and the National Student Loan Data System (NSLDS).

  • To apply, please refer here: Oral Roberts University Staff Openings || ORU.

  • Oklahoma State University-Center for Health Sciences is currently accepting applications for an Admissions Specialist.

  • This position provides daily operational and clerical support to the Office of Enrollment Management and is a key infrastructure position within the College of Medicine Admissions Department. The Admissions Specialist is responsible for coordinating and ensuring the successful transition of prospective students to the Oklahoma State University College of Osteopathic Medicine. This person will provide information about the college admission process and represent the college to prospective students, their families, and other constituents. The position will work closely with faculty and staff and serve as the department's primary contact. Duties of this position will consist of utilizing technical database management skills to maintain the integrity of the application management system by ensuring receipt of application materials from a third-party, reviewing files, and classifying supporting documents. This position audits admissions and enrollment data for adherence with college policies and procedures and accreditation standards. This position serves as enrollment manager for students and utilizes the database to ensure receipt of all required matriculation documents.

  • To apply, please refer here: Admissions Specialist - Tulsa, Oklahoma, United States

  • Rogers State University is currently looking for an Assistant Registrar (Apply @ https://www.rsu.edu/about/offices-services/human-resources/apply-for-a-job/

    • POSITION SUMMARY:

      The Assistant Registrar provides direct assistance and advice to the Registrar; serves as Registrar when appropriate; oversees the daily operation of core functions within the Office of the University Registrar, including the management of academic records, enrollment, and grading; provides high quality customer assistance and senior leadership on special projects as directed.

      PRIMARY DUTIES:

      ·         Provide direct assistance and advisement to the Registrar regarding office operations, academic policies (state and institutional), procedures, registration, and student record functions.

      ·         Supervise professional staff and student employees, ensuring accurate and timely completion of operational, clerical, and transactional processes. Provide training, performance feedback, and ongoing development.

      ·         Process and oversee grade change requests, ensuring accuracy, compliance, and appropriate notification to relevant parties.

      ·         Manage the Late Drop/Withdrawal Appeals process, including documentation collection, coordination with the committee, communication of decisions, and record updates.

      ·         Assist in the development, revision, and implementation of departmental and university policies and procedures. Provide counsel to students regarding academic, registration, and records-related issues, collaborating with faculty and administrators as needed.

      ·         Partner with the Registrar in overseeing course scheduling systems and processes.

      ·         Maintain and optimize the Registration and Advising modules within the Student Information System (Jenzabar), including testing, troubleshooting, and report generation related to enrollment, graduation, and compliance.

      ·         Identify opportunities for process improvement and assist in implementing workflow enhancements and system efficiencies.

      ·         Generate and monitor attendance reports; notify departments of reporting deficiencies and process administrative drops for non-attendance in accordance with institutional policy.

      ·         Assist in end-of-term grade collection to ensure timely and accurate reporting.

      ·         Oversee and maintain the institutional academic calendar, ensuring accuracy of key dates and effective campus-wide communication.

      ·         Support the Registrar in special projects, committee service, research initiatives, and preparation of documentation and reports.

      ·         Promote a culture of professionalism, accountability, and high-quality customer service to students, faculty, staff, administrators, and the public.

      ·         Hire, train, and supervise student employees, assigning tasks and ensuring effective support of office operations.

      KNOWLEDGE AND SKILLS

      1.        Demonstrated knowledge of student records practices and methods accepted by the higher education field.

      2.       Demonstrated knowledge of computerized and manual systems for collecting, preserving, and reporting student information.

      3.       Strong information technology literacy skills including working knowledge of the Jenzabar EX system.

      4.       Demonstrated ability to interact favorably with faculty, administrators, staff, students and the public.

      MINIMUM QUALIFICATIONS:

      ·         Bachelor’s degree.

      ·         Three (3) to five (5) years of increasingly responsible, related higher education and/or education experience, preferably in a registrar or enrollment service area.

      ·         Experience in supervision of professional staff.

      ·         Experience with student information systems, preferably Jenzabar-related software.

      PREFERRED QUALIFICATIONS:

      ·         None

      REPORTS TO:     University Registrar

      SUPERVISION GIVEN TO:  Professional Staff and Student Workers

      HOURS:   M-F 8:00 a.m. – 5:00 p.m. Evenings and weekends as necessary                                 

      FLSA CLASSIFICATION:   Classified, Non-exempt

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